You can’t remember the passcode for your iPod touch.
If you enter the wrong passcode too many times on your iPhone’s Lock Screen, an alert will let you know that your iPhone has been disabled. Learn what to do if your iPhone or iPad says “[Device] unavailable” or “Security Lockout.”
If you try again and still can’t remember your passcode, use a computer to put your iPhone in recovery mode. Recovery mode lets you delete everything on your iPhone, so you can set it up again.
After wiping your iPhone, you can use a backup to bring back your data and settings. If you didn’t back up your iPhone, you can still set it up as a new device and then download any data you have in iCloud.
First, make sure you have a computer (Mac or PC)
To do this, you need a Mac or PC. If you’re using a PC, make sure it has Windows 10 or later and that iTunes is installed. To connect your iPhone to the computer, you also need the cable that came with it or another cable that works with it.
If you don’t have a computer and you can’t borrow one, you need to go to an Apple Retail Store or an Apple Authorized Service Provider for help.
Step 2: Turn your iPhone off.
If your iPhone is connected to your computer, unplug it.
Use the method for your iPhone model to turn off your phone:
iPhone 8, iPhone 8 Plus, iPhone X, and later models, including the second and third generations of the iPhone SE: Hold down the side button and the volume down button until the power off slider appears.
iPhone 7, iPhone 7 Plus, iPhone 6s, and iPhone 6: Hold down the side button until the slider to turn the phone off appears.
iPhone SE (1st gen), iPhone 5s, and older models: Hold down the top button until the slider to turn off the device appears.
Move the slider to turn off your iPhone, and then wait a minute to make sure it’s completely off.
Step 3: Put your iPhone into what’s called “recovery mode.”
Find the iPhone button you’ll need to hold in the next step:
The side button is used by the iPhone 8, iPhone 8 Plus, iPhone X, and later models, as well as the iPhone SE (2nd and 3rd generation).
The Volume down button is used by the iPhone 7 and iPhone 7 Plus.
The Home button is on the iPhone SE (1st generation) and iPhone 6s and earlier.
Press and hold the right button on your iPhone while connecting it to your computer right away. Keep holding on to the button.
Keep holding the button until the iPhone shows the recovery mode screen, then let go.
If you see the passcode screen, turn off your iPhone and turn it back on.
If you need help and you can’t get your iPhone to show the recovery mode screen, contact Apple Support.
Step 4: Restore your phone.
Find your iPhone using the Finder or iTunes on the computer it’s plugged into. (Find out how to find your iPhone that is connected.)
When you see the option to Restore or Update, choose Restore. Your computer starts to restore your iPhone by downloading software for it. If the download takes more than 15 minutes and your device leaves the recovery mode screen, let the download finish, then turn off your iPhone and start over.
Wait until the process is done.
Unplug your iPhone from your computer, set it up, and then use it.